E-commerce and online shopping exploded during the pandemic to the tune of $4.2 trillion U.S. in 2020. And why not? It’s an easy, convenient way to find virtually anything you need (or don’t need: Chip Fingertip Protectors anyone?).
The trick, of course, is being able to find what you need. That’s not always the easiest thing to do. Take American Crane’s Online Store. It’s been up and running for the better part of a decade and used by many of our customers. Based on their feedback, however, we realized we could foster a better shopping experience by making a few key changes, which we’ve recently implemented.
Accessible via the yellow clickable button at the top of every page on americancrane.com—or by navigating one of two choices (parts and new equipment or custom manufactured equipment) at the bottom of the slider image window on our homepage—you will find our freshly revamped Online Store. It incorporates a variety of enhancements designed to make it much more intuitive and easier to find exactly what you’re looking for. These include new functions for keyword searches for filtering by brand, crane type (jib or gantry), lift height (10, 15, 20, or 30 feet), or by three primary product categories: parts, new equipment, and new old stock/used inventory.
Both the parts and new equipment sections include products from key crane, hoist, and monorail brands, including Duct-O-Wire, Columbus McKinnon and its different product families. Also Listed in the parts section is a huge selection of off-the-shelf replacement and service items for maintenance and repair, organized by category.
By browsing the new old stock/used inventory section, you’ll find ready-to-ship items ranging from electrical and mechanical components to full hoists and below-the-hook devices. We’re also listing refurbished and used equipment here as well, both manufactured by American Crane and by others.
With more than 40,000 separate items listed, the new search and filtering functions are a huge help for those who are searching for something specific. Already have a part number? There’s also an express ordering function that allows you to plug in the specific part—or parts—needed. In case you’re wondering, no, we do not physically stock every part sold via our online store. Many are shipped directly from the manufacturers themselves, often from the distribution center with the closest geographic proximity to your location to minimize shipping time.
For those who need a bit more guidance or have questions as they’re searching for exactly the right component, American Crane’s parts team is available for personal assistance via email at email@example.com or phone call at 610-385-2950. They can be reached between 8:00 a.m. and 4:30 p.m. eastern time, Monday through Friday. Existing customers can also sign into the store to access their order history for repeat orders.
Finally, and as always, if you can’t find what you’re looking for in a standard, off-the-shelf model, American Crane can design, engineer, and manufacture virtually any crane or material handling equipment or system required. Our custom overhead lifting equipment is used widely across multiple industries—such as aerospace, nuclear, hazardous, cleanrooms, and more—to lift, lower, and transport critical loads. And we look forward to bringing that expertise to your next project!
We welcome you to check out our new online store as you’re looking for your next overhead material handling part or component. Have additional ideas about how we can make it even better? Contact us.